Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Non-returnable items:
- Custom ordered bridal gowns
- Gift cards
- Custom ordered prom dresses
- Any clothing items that have been worn
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Return items to:
Lena Peony LLC
125 N Main St
Dickson, TN 37055
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@lenapeony.com or 615-375-1167.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@lenapeony.com and send your item to: Lena Peony LLC, 125 N Main St, Dickson, TN, 37055, United States.
Shipping
To return your product, you should mail your product to: Lena Peony LLC, 125 N Main St, Dickson, TN, 37055, United States.
If the return was due to an error on our behalf: We will pay the return shipping.
If the return was due to an error on the customer’s behalf: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should use a trackable shipping service or purchasing shipping insurance for returning items. We don’t guarantee that we will receive your returned item and the tracking number is the only way to prove that you returned the item.